Privacy Policy
Data controller and data processor. Gable Digital Solutions, Inc., an Ohio corporation, is the legal entity responsible for processing personal data in connection with the Backbuild platform. Backbuild is a product and division of Gable Digital Solutions, Inc. Gable Digital Solutions, Inc. acts as the data controller for its own business records (customer account information, billing records, support communications, platform audit logs) and as the data processor for personal data that customers upload, store, or transmit through the platform on behalf of their own end users. References to "Backbuild" or "we" in this policy mean Gable Digital Solutions, Inc.
This page summarizes how Gable Digital Solutions, Inc. handles personal data in connection with the Backbuild platform. The authoritative Privacy Policy is provided during signup and is available on request from the privacy contact below.
What we collect
- Account information: name, email address, organization affiliation, and role.
- Authentication data: identity provider identifiers, session tokens, and MFA context provided by the identity provider.
- Usage logs: API calls, feature usage, timestamps, source IP, and user agent for security and service operation.
- Support communications: messages submitted through support channels.
- Billing information: billing contact details and tokenized payment method references from the payment processor.
- Customer-submitted content: data that customers send to the platform, which Gable Digital Solutions, Inc. processes on the customer's behalf as a processor under the customer's instructions.
Why we collect it
- To deliver the service under the contract with the customer.
- To protect the platform from abuse, fraud, and unauthorized access.
- To comply with legal and regulatory obligations.
- To improve the service, using aggregated and privacy-preserving analysis where possible.
- To respond to customer support requests.
How we use it
Personal data is used only for the purposes listed above and consistent with the customer's instructions. Backbuild does not sell personal information and does not share it for cross-context behavioral advertising.
Sharing
Personal data is shared only with sub-processors engaged by Gable Digital Solutions, Inc. to deliver the service, and with third parties where disclosure is required by law or to protect the rights, property, or safety of Gable Digital Solutions, Inc., its customers, or others. The current sub-processor list is maintained at sub-processors.
Backbuild Miles
Backbuild Miles is our mobile trip and mileage tracking application. When you use Backbuild Miles, we collect the information described below in addition to the account and usage data covered above, and we associate it only with your organization.
Trip and location data
We collect the trips you record, including route and location data, distance, and timestamps, whether you enter a trip yourself or it is captured by automatic trip tracking.
Phone sensor data
To record trips on your behalf, Backbuild Miles reads sensor data from your phone. This includes your device location together with motion and related sensor signals from the device, such as accelerometer readings, barometric pressure, and the operating system's own motion and activity signals. This sensor data is used only as part of our automatic trip tracking algorithms, to detect and record your trips for you. It is collected only while automatic trip tracking is turned on: if you disable automatic trip tracking, this sensor data is not collected.
Where your Backbuild Miles data is stored
Backbuild Miles data is stored in databases that are under our control and is associated only with your organization. We do not share it directly with third parties, except as described in our sub-processor list. Those databases may be hosted by various sub-processors, which are themselves identified in that same sub-processor list.
Traffic Signals
Traffic Signals is an optional feature that is off by default and that you choose to turn on. When you enable it, Backbuild Miles contributes only averaged speed data per map tile, aggregated across all participating users. It does not contribute your individual routes or identity: the data is averaged for each map tile and combined across all users before it is used.
Retention
Retention periods are documented at retention and deletion. Data is deleted or anonymized when it is no longer needed for the purposes for which it was collected, subject to legal retention requirements.
Your rights
Data subjects have rights of access, rectification, erasure, portability, and objection under applicable law. See data subject rights for details on how to exercise those rights.
Contact
Contact
Privacy and data protection: privacy@backbuild.ai
Effective date
The effective date of the current Privacy Policy is shown on the full document. Material changes are communicated to customers in advance.